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A cost looks wrong or an agent is not attributed

Check the model rate & the agent name on your spans, then reach out.

If a dollar cost looks off, it is usually the model rate for a fast-moving provider; contact us and we will verify it. If work is landing under a catch-all agent instead of the right one, make sure your spans carry an agent name (for example gen_ai.agent.name or service.name) or that your SDK key maps to the intended agent.

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